|[Your address 1]|
[Your address 2]
[Your address 3]
[Other contact details you may wish to give, phone, e-mail, etc.]
[Name of contact person, if available]
[Title, if available]
[Customer Services Manager, if you don’t have a contact name]
[Department: Consumer Affairs/Customer Services]
[Company address 1]
[Company address 2]
[Company address 3]
Re: [Account number, product, service etc]
Dear [Name of Authorized Person or Customer Care Manager],
On [date], I [bought, rented, had serviced etc] a [name of product with model number, service performed etc] at [location and other details of the transaction].
I am disappointed because your [product, service, billing etc.] has [not performed as it should, was wrong etc] because [state the problem as you understand it, giving as much detail as possible].
To resolve the problem I would appreciate your [state the action you require, e.g. refund, service performed again etc]. Enclosed is a copy/are copies of the [receipt, contract etc].
I look forward to hearing from you and to a resolution of this problem. I will wait for [set a time limit] before seeking help from [Trading Standards, consumer group, lawyer, etc. (details of relevant authorities can be found through our complaints procedures section)]. Please contact me at the above address or by phone [give numbers].
[Print Your Name]
Enclosures: [state documents you have enclosed , if any]
Cc: [Include Name, Company if you want to send a copy of this letter to someone]